Privacy Policy

1. Introduction

SoftPaperTrail ("we," "our," or "us") is dedicated to safeguarding your privacy. This document outlines our methodology regarding the collection, usage, revelation, and protection of your data once you access our site softpapertrail.rest or engage our yacht charter offerings.

Your utilization of our offerings implies your consent to the procedures delineated in this policy. We observe privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other Canadian privacy legislation.

2. Information We Collect

2.1 Personal Information

Personal details you willingly supply include:

• Securing a yacht charter
• Reaching out through our site or by phone
• Opting into our newsletter
• Completing forms on our webpage
• Engaging in surveys or promotions

Such information may cover:

• Your name, email, phone number, and address
• Transaction details (handled securely via external providers)
• Your preferences for charters and specific needs
• The details of an emergency contact
• Information on dietary restrictions or medical specifics (if shared)

2.2 Automatically Collected Information

Automatic data collection upon visiting our site includes:

• IP address and geographical data
• The browser variety and its version
• Webpages visited and duration of visit on our site
• Sites that referred you to us
• Device specifications (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Our use of cookies and similar technologies aids in:

• Memorizing your preferences
• Analyzing our website's performance
• Delivering personalized content
• Enhancing our services

You may adjust cookies via your browser's settings or our cookie consent tool.

3. How We Use Your Information

Purposes for using the information we gather include:

• Service Provision: To carry out yacht services, manage reservations, and connect with you regarding your booking
• Customer Assistance: To address your queries and offer support
• Transactional Handling: To execute payments and oversee invoicing
• Security Measures: To ensure the protection of our operations and defend against deceptive actions
• Promotional Efforts: To send promotional materials and news (with your permission)
• Site Enhancement: To assess user interaction and upgrade our website's features
• Legal Adherence: To comply with the law and regulations

4. Information Sharing and Disclosure

We keep your personal details private and do not sell, exchange, or lease your details to outside parties. We might share your data in these instances:

4.1 Service Providers

We may share details with service contractors that help us with payment processing, web hosting, maintenance, email marketing, analytics, and customer assistance.

4.2 Legal Obligations

Under legal compulsion, your data might be revealed to conform with legal directives, court mandates, emergencies, or investigations into suspected unlawful deeds or fraud.

4.3 Business Transactions

If our firm experiences a merger, is procured, or sells assets, your personal details could be part of the transferred assets.

5. Data Security

We employ suitable security strategies to guard your personal details from unauthorized entry, adjustment, revelation, or erasure. This includes utilizing encryption, safeguarded servers, access management, periodic evaluations, and staff training.

Yet, as no internet transmission or digital storage can be completely secure, we cannot pledge the absolute protection of your details.

6. Data Retention

We retain personal details only as long as needed for the declared intentions or as legally required:

• Charter reservations: 7 years (for tax and legal reasons)
• Marketing interactions: until you choose to opt-out or delete
• Site analytics: 26 months
• Customer service communication: 3 years following the last correspondence

7. Your Rights and Choices

You have rights including access to your data, correction, erasure (within legal bounds), data portability, and opting out of marketing or managing cookies. To execute these rights, reach out to us as specified below.

8. Third-Party Services

8.1 Google Analytics

For site usage analysis, we utilize Google Analytics. Opt-out options are available via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Links to social media networks with individual privacy policies may be available on our website.

8.3 Transaction Processors

Transfers are managed by third-party processors adhering to PCI DSS standards.

9. International Data Transfers

Some data may be transferred and processed in countries other than France. Appropriate safeguards in line with applicable privacy laws are maintained.

10. Children’s Privacy

Our services do not target individuals under 13, and we do not intentionally collect data from them. Contact us at once if you surmise a child has provided their data to us.

11. Changes to This Privacy Policy

Alterations to this Privacy Policy may occur due to changes in our practices or legal requirements. Notifications will be given via an updated policy on our site, emails to registered users, or an announcement on our webpage. Continuing the use of our services post the effective date indicates acceptance.

12. Contact Information

For inquiries about this Privacy Policy or our data management, please get in touch:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent policies. You have the option to change your cookie/tracking preferences at any time through our cookie settings.